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Reach Momentic support when you cannot solve a problem yourself, when you need to report a security issue, or when you want to request a feature. This page lists the contact paths and what to include in a report.

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Contact support

Check Common problems first. It lists the errors support sees most, with fixes. Email support@momentic.ai. Customers on a plan with a shared Slack channel can post there instead. Include the items below so the first reply can be a fix, not a question.

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What to include

  • The run URL or run ID from the dashboard, or the local results directory for a CLI run.
  • The output of npx momentic doctor (or npx momentic-mobile doctor). It reports your CLI version, authentication, connectivity, browsers, and project problems in one block.
  • The test file, if the problem is in one test.
  • What you expected and what happened instead.

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Report a security issue

Do not post details in a shared channel. Email support@momentic.ai with “Security” in the subject. See Security and the Trust Center for our practices.

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Request a feature

Email support@momentic.ai with the problem you want to solve and how you work around it today. Requests that describe the problem, not only the wanted control, get built sooner. Watch the changelog to see when a request ships.